We are aware of an issue currently affecting Paygate V3, where some users are unable to log in to the system. Our technical team is actively investigating this as a priority.

We apologise for any inconvenience this may cause and will provide further updates on this page as more information becomes available. Thank you for your patience.

The issue affecting access to Paygate V3 has now been resolved, and the system is back up and running.

We are continuing to monitor the platform closely to ensure everything remains stable. Thank you for your patience and understanding while this was being addressed.

The issue affecting access to Paygate V3 has now been fully resolved, and the service is operating as expected.

We will continue to monitor the platform closely to ensure continued stability. Thank you for your patience and understanding.

Following yesterdays outage and subsequent resolution, we are currently aware of similar issues this afternoon, affecting the BACS process, where a small number of files are being rejected by BACs. We have raised this with BACS again and they are investigating as a priority. In the meantime, clients are advised to continue retrying submissions. We will provide further updates as soon as more information becomes available. Thank you for your patience.

The BACS process has stabilising and following the earlier issue affecting file receipt. Some intermittent delays may still occur, so clients are still advised to continue retrying submissions where needed. We will continue to monitor closely and provide further updates as required. Thank you for your continued patience.

We've now resolved the incident. Thanks for your patience.